Refund policy

🌍 Returns – Important Notice (Outside Europe)

For customers outside the European Union, including the United States and other regions:

  • Return shipping labels are NOT provided

  • Customers must arrange and pay for return shipping themselves

  • This applies to all returns, including:

    • Regular returns

    • Damaged or defective items

⚠️ Important:
Please review the product description carefully before placing your order, as return shipping costs can be significant depending on your location.

Returns – European Union

For customers within the European Union:

  • You are eligible for a 14-day return period

  • In most cases, return shipping labels may be provided

  • Returns are handled through our EU warehouse partners

🔁 Return Eligibility

You have 14 days after receiving your item to request a return.

To be eligible:

  • Item must be unused and in original condition

  • Must include original packaging

  • Proof of purchase is required

To start a return, contact:
📧 contact@bemishop.com

📦 Return Process

Outside Europe:

  • Contact support to request a return

  • We will provide the return address

  • You must:

    • Arrange your own shipping

    • Cover the shipping cost

    • Share the tracking number

Within Europe:

  • If eligible, a return label will be provided

  • Follow the instructions sent by our support team

⚠️ Returns sent without prior approval will not be accepted.

📍 Return Addresses

Outside EU Returns (China):
Receipient: Candy
Contact: +86 18165760353
Address:
深圳市敏锐电子有限公司
中国深圳市宝安区固戍华丰国际机器人产业园C栋C602
邮编：518126

EU Returns (Poland):
DP World Warehouse
Rabowicka 13, 62-020 Swarzedz, Poland
Tel: +48 506088468

⚠️ Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at contact@bemishop.com with photos so we can assist you.

🚫 Non-Returnable Items

We do not accept returns for:

  • Sale items

  • Gift cards

  • Personalized/custom products

  • Perishable goods

  • Hazardous materials

🔄 Exchanges

To exchange an item:

  1. Return the original item

  2. Place a new order after return approval

💳 Refunds

  • Refunds are processed after inspection of returned items

  • Approved refunds are issued to your original payment method

  • Processing time: up to 10 business days

  • Bank processing times may vary

If more than 15 business days have passed, contact us.